Privacy policy
Kalos Estates Ltd. Privacy Policy
Date of last update: 28.07.2023
We from Kalos Estates Ltd (“Administrator”, “We”) we value your privacy. This Privacy Policy ("Politics") contains information about how We collect, use and otherwise process Your personal data in connection with the provision of Our services (“Services”). You can get more information about us and our Services on our website www.kalos-estates.com ("Website").
Personal data is any type of information that is related to an identified or identifiable person. Please read this Policy carefully to understand how We collect, use, protect and overall process Your personal data in accordance with applicable law, including the General Data Protection Regulation (“GDPR”) and the Personal Data Protection Act of the Republic of Bulgaria (“ЗЗЛД").
1. Who are we?
The administrator of your personal data in your capacity as a user, potential or current customer is Kalos Estates Ltd , EIK 207335601, with registered office and management address: Sofia, p.k. 1407, Triaditsa district, residential building Krastova vada, Gen. St. Ivan Kolev" No. 14B, fl. 5, apartment 501.
2. How and why do we process your personal data?
We may collect personal data from you when you use our Services such as:
- mediation in the purchase or sale of real estate;
- posting on our Website an advertisement for the sale/rent or purchase/rent of real estate;
- carrying out inspections;
- consulting and assistance in negotiating the conditions of purchase and sale of real estate;
- preparation of a preliminary contract for the purchase and sale of real estate;
- organizing the signing of a preliminary contract and a notarial deed of sale, as well as other services offered by Us, including rental, property management services, etc.
You understand and are aware that the provision of our Services involves the processing of your personal data, as well as access to information and documents related to a given real estate, which may contain personal data about you, your relatives and other persons.
In the table below, we have non-exhaustively indicated the categories of personal data we collect, for what purposes we collect them, on what legal basis we process them, as well as the period for which we store them:
| Target | Personal data | Plea | Storage period |
| Mediation in the purchase or sale of real estate | Name surname family; ID card number, date and place of issue; EGN; Address; Administrative address and other identification data of real estate. | The processing is necessary for the fulfillment of a contractual obligation we have towards you, or to take steps at your request prior to the conclusion of the contract. | Up to 6 months after the finalization of the transaction on the transfer of ownership of the real estate or after the termination of the relationship with the client. |
| Carrying out an inspection | Name surname family; ID card number, date and place of issue; EGN; Address; Administrative address and other identification data of real estate. | The processing is necessary for the fulfillment of a contractual obligation we have towards you, or to take steps at your request prior to the conclusion of the contract. | No longer than necessary to achieve the purposes for which the data was collected. |
| Publish an ad on our Website to sell/rent or buy/rent real estate | Administrative address of real estate; Photos, description and characteristics of real estate. | The processing is necessary for the fulfillment of a contractual obligation we have towards you, or to take steps at your request prior to the conclusion of the contract. | Until the ad expires and/or it is removed from the Website. |
| Preparation and signing of a preliminary contract for the purchase and sale of real estate; organizing the signing of a preliminary contract and a notarial deed of sale; | Identity card data; Notary deed of property or other ownership document; Property tax assessment certificate; Certificate of encumbrances on the property; Certificate of inheritance; References and documents from SGKK; Certificate under Art. 87, para. 6 DOPC for presence or absence of obligations; Documents regarding permanent address; Documents regarding marital status; Other documents required to transfer ownership of the property. | The processing is necessary for the fulfillment of a contractual obligation we have towards you, or to take steps at your request before the conclusion of the contract, as well as to fulfill legal requirements; | Up to 6 months after the finalization of the transaction on the transfer of ownership of the real estate or after the termination of the relationship with the client. |
| Personalizing your user experience, providing you with content, suggestions and offers that you may be interested in, and improving the quality of our services | Name and surname; E-mail address; IP address; Geo location; Traffic data; Cookie data. | Consent or Our legitimate interests. | Cookie data is stored for the period of validity of the respective type of cookie. |
| In order to respond to your inquiries. | Name and surname; E-mail address. | The processing is necessary for the fulfillment of a contractual obligation we have towards you, or to take steps at your request prior to the conclusion of the contract. | No longer than necessary to achieve the purposes for which the data was collected. |
| In order to send you periodic notifications about other products and services offered by Us and our partners. | Name and surname; E-mail address. | Your agreement. | The personal data required to send a communication will be processed until you withdraw your consent to receive such communication. |
We will only use your personal data for the purposes for which it was originally collected, unless we have a legal basis to retain and use it for another purpose that is compatible with the original. If we wish to use your data for another purpose unrelated to the original one, we will contact you explicitly, informing you of the legal basis that allows us to do so and the purpose of the processing. Where we need to collect and process personal data in fulfillment of a legal obligation/requirement applicable to Us or a contractual obligation we have towards You, but You do not provide the requested data, We may be prevented from providing Our Services to You. In such a case, we may have to stop providing a certain service to you, of which you will be expressly notified.
Providing information that is not absolutely necessary to provide our Services is entirely at your discretion. Any non-mandatory data that you provide to us when using the Services or through other communication with us, which we have not expressly requested from you, but which you have provided to us, we will consider as personal data obtained with express consent to the processing. We will process such data lawfully by applying the principles of lawfulness, good faith, transparency, data minimization, storage limitation and privacy.
We may also be required to retain certain categories of personal data for a period specified by law. For example, carriers of accounting information are stored for a period of three years, starting from January 1 of the accounting period following the accounting period to which they relate.
3. How do we protect your personal data?
We are committed to protecting your personal data. To this end, we implement a variety of technical and organizational measures to protect your personal data against unauthorized access, processing, unforeseen loss, destruction or damage.
Your personal data is stored on secure servers and is only accessible to a strictly limited number of persons who have an express right of access to our systems and are bound by an obligation of confidentiality.
As part of the measures envisaged for the protection of personal data, we use the method of pseudonymisation of part of the data. Some of the data you provide to us in the process of using the Services could not by themselves identify you directly, but can be linked to an individual through the use of additional information provided by you, therefore the same should be considered to be information relating to an identifiable natural person.
4. Do we use cookies and what kind?
Yes, We use cookies. Cookies are small files that a website or service provider stores in the memory of your device through the browser you use (if you have enabled this). They allow the site or service provider to recognize your browser and store certain information. You can get more information about the types of cookies we use in the table below:
| Type of cookies | Target |
| Strictly necessary cookies | Strictly necessary cookies make the Website work possible by supporting basic functions such as navigation between pages and access to secure parts of the Website. Our Website cannot function properly without such cookies, therefore their use cannot be refused. |
| Functional cookies | We use functional cookies to track and remember certain actions you take within our website. We use these cookies to collect data about visit traffic and your interaction with the website in order to provide a better user experience and more personalized functionalities in the future. We may use cookies from secure third-party service providers to track this information on our behalf. |
| Statistical cookies | Statistical cookies help site owners learn how visitors interact with the sites by collecting and reporting anonymous information. These cookies allow us to analyze your preferences based on your previous or current behavior on the website, in order to improve our services. |
| Marketing cookies | Marketing cookies are used to track visitors between different websites. Their goal is to display ads that are relevant and attractive to the individual user, making them more valuable to ad publishers and third-party advertisers. |
You always have the option to refuse the use of cookies by setting your preferences in your browser settings. You can also change your preferences at any time by changing your browser options. To block cookies in a specific browser, learn more here:
- • Cookie settings in Google Chrome
- • Cookie settings in Firefox
- • Cookie settings in Internet Explorer
- • Cookie settings in Safari
Refusal of cookies may result in limited functionality or inability to use the services of our Website.
5. Who do we share your personal data with?
Your personal data will not be transferred to third parties unless:
- provide us with your express, informed and freely given consent;
- the third parties in question provide us with sufficient data protection guarantees;
- it is required by law or by virtue of an act of a public authority;
- there is a justified need to protect the rights, property or security of users of the Website, our customers or a significant public interest;
- this is required in connection with the sale of a business, our company or its assets that are subject to confidentiality.
Our employees and partners have access to your personal data for the purposes of maintaining the Website and the Services, but they are bound by an obligation of confidentiality with respect to the data they access in connection with the performance of this activity. Our employees and partners are properly informed about the importance of their duty of confidentiality and are responsible for fulfilling this duty.
In case you want us to assist you in the process of transferring ownership of real estate, it is possible that we provide some of your personal data to third parties such as banks, lawyers, notaries and other persons who could take part in the process of transferring ownership of real estate. ownership of the property.
Part of your personal data, as well as some of the data related to your property, may be visible to other users of our Services, in order to optimize the process of searching for and offering real estate according to predefined criteria, as well as in the hypothesis of mediation in the purchase and sale of real estate.
We may share data that does not directly identify you with our business partners for the purpose of providing, with your consent, information about products and services, as well as promotions and offers.
For any other purposes not expressly mentioned in this policy, we will further inform you and, if necessary, request your express consent, identifying the recipients or categories of recipients of your personal data, as well as the purposes of their transmission.
We may be required to disclose a user's identity by virtue of a court order or act of another governmental authority, particularly in the event of an investigation into violations of third-party rights or wrongful acquisition of personal data. In the event that a user's personal data is disclosed to a public authority in connection with an investigation or proceeding against him, we are not obliged to notify the user in question.
It is possible that some recipients of your data are established in third countries (outside the EU and EEA). The relevant countries outside the EU and EEA may not guarantee the same level of protection of personal data as in your country. In such cases, We will ensure that personal data is adequately protected by the recipients of the data in these countries through the mechanisms for the lawful transfer of data to third countries provided for in the GDPR. For more information about the transfer of your data and the recipients of this data, you can contact us at any time at the contact details below.
6. Links to Third Party Websites
This Policy is applicable and valid only to users of the Services offered by Us and/or accessible through our Website. This Policy does not apply to other websites, social networks, platforms or companies that we do not control, but to which our Website links directly or indirectly. You should be informed that all such websites, social networks, platforms or companies have their own privacy policies and that we are not responsible for them. Please familiarize yourself with the privacy policies of other websites, social networks, platforms or companies before providing personal data to them.
7. Your Rights
Right of access and right of rectification
You have the right to receive information about what personal data relating to you is processed by Us, about the origin of the data, for what purposes the data has been used, about the recipients or categories of recipients of this data to whom the data has been provided, as well as for other aspects of the processing of your data. You also have the right to request the correction of inaccurate or incomplete personal data at any time.
Please note that your right to access the data may be limited in whole or in part, taking into account your fundamental rights and legitimate interests, in cases provided for by law.
Right to deletion of data (right to be forgotten)
You can request that your personal data be deleted in the presence of specific circumstances: (i) you consider that the personal data are no longer necessary for the purposes for which they were collected, (ii) you have withdrawn the processing consent on which the processing is based Your data, and you believe that We have no other legal basis for continuing the processing, (iii) you believe that the processing is unlawful, or (iv) your personal data must be deleted in compliance with a legal obligation applicable to Us.
Right to object
You have the right to object to the processing of your personal data for certain purposes. However, even if you object to certain processing, we may continue that processing if we are permitted to do so or are required to do so, for example, in order to comply with legal requirements or contractual obligations to you.
Right to restriction of processing
You can request that the processing of personal data be restricted if (i) you believe that your personal data is inaccurate in order for us to verify its accuracy, or (ii) you believe that the processing is unlawful, but you do not want the data to be deleted, or (iii) you have objected to the processing of the data for the purposes of our legitimate interests, or (iv) you consider that we no longer need your personal data, but you require it to establish, exercise or defend legal claims. Nass will limit the processing of your personal data without deleting it when the accuracy of the personal data is disputed by you and this cannot be verified, or when the retention of your personal data is necessary for evidentiary purposes.
Right to withdraw consent
If in any period you have provided your consent to the processing of your personal data for certain purposes, you can always withdraw this consent for future processing.
Please note that the withdrawal of consent does not affect the lawfulness of the processing of your personal data on another valid legal basis, as well as the lawfulness of the processing based on the consent given before it was withdrawn.
Right to data portability
In certain cases, you have the right to receive your personal data, which you have provided to us on the basis of a contract or with your express consent, in a structured, widely used and machine-readable format, as well as to request that we transfer this data directly to another administrator when technically possible.
Right of appeal to a supervisory authority
If you believe that the processing of your personal data is unlawful, you can file a complaint with the relevant supervisory authority. Use the following link to find the competent authority in the EU Member State where you are habitually resident, where you work or where you believe the infringement took place:
http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
We advise you to address your claims to Us first in order to get a faster and more efficient resolution of the problem.
We have the right to refuse to honor your request to exercise rights when the same is unfounded, as well as when this is required for reasons of important public interest or with a view to protecting the rights and freedoms of other persons. In any case, you will be promptly and properly informed of the decision and the reasons for it on any request you submit for the exercise of rights.
8. Contact Us. Requests to exercise rights and questions.
In case you have any questions, signals or requests in relation to your personal data processed by Us, do not hesitate to contact Us at email address office@kalos-estates.com.
We may make periodic changes to this policy. You can find the most current version on our website.